The Brutal Truth About Buying Retro Square Glasses Online: Disaster vs. Relief

Let me be honest: buying prescription glasses online is a gamble. You might save a lot of money, or you could get burned so badly you’ll want to toss your computer out the window.

I was looking for a simple, stylish pair of frames: the Retro Square Optical Glasses Frames for Men and Women with clear lenses. They looked fantastic in the photos, but getting the prescription lenses right turned out to be the real challenge.

I tried two different websites. One was a complete nightmare. The other showed me that good customer service is still out there.

Phase 1: The Nightmare Site (Site X)

My first attempt to buy prescription glasses near me was through Site X. I ended up seriously disappointed. I thought I was getting a great deal, but what I received was a headache that cost me more time than money.

The ordering process itself was straightforward. But after I paid, everything fell apart. Here’s exactly what went wrong—and what I paid for but never received:

• The Missing Extras: I paid extra for blue tinting and an anti-scratch coating on the lenses. When the glasses arrived, neither feature was included. They’d sent plain lenses instead. I essentially wasted money on upgrades they simply ignored.
• The Vanished Order: One customer review described this perfectly. After taking my payment, my order details disappeared from my account. When I checked online, it was as if I’d never placed an order. The list of options I’d paid for? Gone without a trace.
• No Email Support: I work during the day and can’t spend my lunch break on a 45-minute phone call to fix someone else’s mistake. I emailed customer support multiple times and never got a reply. Once they had my money, they just erased me from the system.

It was a huge waste of both time and cash. I provided my current eye prescription, they sent me the wrong product, and then they ghosted me. My final thought was: It’s not worth the hassle. Take the extra time and visit your local optometrist instead.

The Decision to Give Up (And Why I Didn’t)

After that disaster, I nearly gave up on buying glasses online altogether. I swore I’d never try to buy prescription glasses near me from an unknown website again. I felt foolish for trusting a company that couldn’t even keep track of its own orders.

But local optometrists charge a fortune for frames that probably cost $10 to make. I was stubborn. I knew there had to be a reliable source for affordable, quality frames out there.

So I dug deeper in my research. This time, I looked for sites with loyal, long-term customers—not just one-time shoppers.

Action Step: If a website makes your order history disappear right after you pay, cancel immediately. Transparency is non-negotiable.

Phase 2: The Relief (Mozaer Experience)

When I found Mozaer—or, more accurately, a trustworthy site with excellent customer service—the difference was night and day. It felt like moving from a dusty, broken-down pawn shop to a clean, dependable bank. Their frame selection was enormous. I could have spent hours browsing every new category of frames, from squares to cat-eyes.

Here’s what made all the difference: